Customer service chatbot
Answers questions from your help centre, tracks orders and opens tickets when it cannot help.
AI chatbot development
AI chatbot development company
Chatbots that actually answer: trained on your content, connected to your systems and handing over to a person when they should.
Overview
Conversations that resolve, not frustrate
Modern AI chatbots understand questions written in everyday language, in many languages, and answer from your own documents, products and policies. Done well, they resolve a large share of routine questions instantly, capture leads at any hour and give your team time back for the conversations that need a person.
AnAInfo builds chatbots and AI agents on leading large language models, grounded in your data with retrieval so answers stay accurate. We connect them to your CRM, helpdesk, booking or order systems, add guardrails and human handover, and measure what they resolve. The chat assistant on this website is one we built.
What we build
Chatbots and assistants we build
Sales & lead chatbot
Qualifies visitors, recommends products and books meetings straight into your calendar.
WhatsApp & Telegram bots
Assistants on the messaging apps your customers already use, with rich messages and payments.
Internal knowledge assistant
Staff ask questions about policies, documents and systems and get answers with sources.
AI agents
Assistants that take actions, such as updating records, sending quotes or processing returns, with approval steps.
AI copilots in your product
An assistant built into your software that helps users get things done faster.
Guides
Learn more about AI assistants
Add an AI chatbot to your app
A practical guide to adding a chatbot to an existing product.
AI agents for business
Where AI agents save time today, and where they need a human.
RAG vs fine-tuning
Two ways to teach a model about your business, compared.
Features
What makes our chatbots work
Grounded answers
Retrieval over your own content, with sources, so the bot does not make things up.
System integrations
CRM, helpdesk, e-commerce, booking and ERP connections through APIs.
Human handover
Smooth transfer to a live agent with the full conversation attached.
Multilingual
Answers in English, Arabic, Hindi, Tamil, European languages and more.
Guardrails
Topic limits, content filters and protection against prompt injection.
Voice
Phone and voice assistants with speech-to-text and natural voices.
Analytics
Resolution rate, top questions, gaps in content and customer satisfaction.
Privacy
Data minimisation, retention controls and GDPR-friendly hosting options.
How we work
Our development process
- 01
Use cases & data
The questions to handle, the systems to connect and the content to learn from.
- 02
Prototype
A working bot on your real content within days, to test with your team.
- 03
Integrate
Connections to your systems, handover, channels and branding.
- 04
Evaluate
Test sets of real questions to measure accuracy before launch.
- 05
Launch
Roll out to a share of users first, then everyone.
- 06
Improve
Review conversations, fill content gaps and add new skills.
Technology
Technology we use
Engagement models
Work with us the way that suits you
Fixed price
For projects with a clear scope. We agree features, timeline and cost up front, and deliver in milestones you sign off one by one.
Time & material
For products that will evolve. You pay for the hours worked, with full visibility through weekly reports and a shared task board.
Dedicated team
Developers, designers and testers who work only on your product, managed by you or by our project manager.
Clients worldwide
AI chatbot development for the USA, Europe and the UAE
We work remotely with companies across North America, Europe and the Middle East. Calls are planned in your working hours, and documentation, contracts and invoicing are in English.
United States
Chatbots for US businesses, with accessibility, privacy policies and industry rules such as HIPAA considered where they apply.
Europe & UK
Chatbots designed for GDPR and the EU AI Act's transparency rules, so users always know they are talking to AI.
UAE & Middle East
Arabic and English chatbots for UAE businesses, on websites, apps and WhatsApp, designed with UAE data protection law in mind.
AI chatbot development FAQs
How long does it take to build an AI chatbot?
A chatbot answering from your existing content can be live in a couple of weeks. Bots that connect to several systems or take actions take longer, usually a few weeks to a few months.
Will the chatbot give wrong answers?
We reduce this by grounding answers in your content, showing sources, limiting topics and testing with real questions before launch. When the bot is not sure, it hands over to a person.
Which AI model do you use?
We pick the model that best fits your accuracy, language, speed, cost and privacy needs, from providers such as Anthropic, OpenAI and Google, or open-source models you host yourself.
Can the chatbot work on WhatsApp?
Yes. We build bots for WhatsApp, Telegram, Instagram, your website and your mobile app, all sharing one brain.
Is our data safe?
We use providers that do not train on your data, store only what is needed and can host in the region you choose.
What are you waiting for?
Let's talk about your project
Tell us what you're building, or what needs rescuing. We reply within one business day.