Arabic & English customer service
Assistants on your website, app and WhatsApp that answer in Arabic or English and hand over to staff.
AI implementation · UAE
AI implementation services in Dubai and the UAE
Arabic and English AI assistants, agents and automation for businesses in Dubai, Abu Dhabi, Sharjah and across the GCC, hosted in the UAE when your data needs to stay there.
Why UAE companies work with us
AI that speaks to your customers in their language
The UAE has made AI a national priority. The National Strategy for Artificial Intelligence 2031, a dedicated Minister of State for AI, and government programmes in Dubai and Abu Dhabi have pushed businesses to adopt AI quickly.
Customers in the UAE expect service in both Arabic and English, often on WhatsApp, and regulators expect personal data to be handled carefully. AnAInfo builds AI that does both: bilingual assistants and agents that understand Modern Standard Arabic and Gulf dialects, deployed in UAE cloud regions and designed around the PDPL and free zone data laws.
Our team is only 1.5 hours ahead of the UAE, so working with us feels like working with a local team.
Use cases
AI we implement for UAE businesses
Real estate & property AI
Lead qualification, viewing scheduling, listing descriptions and document checks for brokers and developers.
Banking & fintech AI
Customer onboarding, document checks and internal knowledge assistants for banks, exchanges and fintechs.
Government-facing services
Bilingual assistants for service centres and portals, with clear handover to human staff.
Retail & hospitality
Product search, recommendations, booking assistants and review analysis for retailers, hotels and restaurants.
Document AI
Arabic and English invoices, trade licences, contracts and Emirates ID forms read and checked automatically.
Rules & standards
Built for UAE data and AI rules
The UAE combines a federal data law with separate regimes in its financial free zones. We design each project for the rules that apply to your entity, and work alongside your legal advisers.
UAE PDPL
Federal Decree-Law No. 45 of 2021 on personal data protection: lawful processing, data subject rights and cross-border transfer rules.
DIFC
The DIFC Data Protection Law and its Regulation 10, which sets specific requirements for personal data processed by autonomous and semi-autonomous systems such as AI.
ADGM
The ADGM Data Protection Regulations 2021 for companies in Abu Dhabi Global Market.
Health data
UAE health data law generally requires health data to be stored in the country. We deploy health AI in UAE regions.
UAE AI Charter
The UAE Charter for the Development and Use of AI sets principles such as safety, privacy, fairness and human oversight, which we design for.
Financial regulators
Guidance from the Central Bank, DFSA and FSRA on enabling technologies, plus VARA rules for virtual asset businesses.
Arabic AI
Arabic that works, not just translated English
Arabic AI needs more than translation. Users mix Arabic and English in one message, write Arabic in Latin letters (Arabizi), and use Gulf expressions that general models can misread. Interfaces need right-to-left layouts that still handle English names and numbers.
We test leading commercial models alongside Arabic-focused open models such as Jais and Falcon, both developed in the UAE, and choose based on results on your own Arabic examples.
- Modern Standard Arabic and Gulf dialects
- Mixed Arabic–English and Arabizi input
- Right-to-left web and mobile interfaces
- Arabic evaluation sets reviewed by native speakers
How we work
From first meeting to production
- 01
Use-case discovery
Workshops with your team to list where AI could help, then score each idea on value, feasibility, data and risk.
- 02
Data readiness
We check the documents, databases and APIs the use case needs, and fix access, quality and privacy gaps.
- 03
Proof of concept
A working prototype on your real data within weeks, tested against examples your team agrees are correct.
- 04
Evaluation
An evaluation set that measures accuracy, safety and cost, so decisions are based on evidence rather than demos.
- 05
Production build
Integration with your systems, single sign-on, permissions, audit logs, guardrails and human approval steps.
- 06
Governance & compliance
Risk assessment, documentation and controls mapped to the rules in your markets.
- 07
Rollout & training
A staged launch with the people who will use it, plus training and clear guidance on when to trust the output.
- 08
Monitor & improve
Dashboards for quality, usage and cost, with regular reviews as models and your needs change.
Data & hosting
UAE data residency
Microsoft Azure, AWS and Oracle all operate cloud regions in the UAE, and local sovereign cloud providers are available too. We deploy your AI in-country when your data or your regulator requires it, and use self-hosted models when data must not leave your environment.
- UAE cloud regions on Azure, AWS or Oracle
- Self-hosted open-source and Arabic models
- No training on your data
- Audit logs for regulators
Working together
Close in time, easy to reach
India is only 1.5 hours ahead of Gulf Standard Time, so our working days almost fully overlap. We're reachable on WhatsApp, the preferred channel for many UAE businesses, and quote in AED or USD.
- Calls in UAE business hours
- WhatsApp and Teams
- AED or USD invoicing
- You own all code, prompts and IP
Industries
Industries we serve in the UAE
Engagement models
Work with us the way that suits you
Fixed price
For projects with a clear scope. We agree features, timeline and cost up front, and deliver in milestones you sign off one by one.
Time & material
For products that will evolve. You pay for the hours worked, with full visibility through weekly reports and a shared task board.
Dedicated team
Developers, designers and testers who work only on your product, managed by you or by our project manager.
Guides
Read before you start
AI implementation roadmap
The seven steps from first idea to a system people rely on.
What drives AI implementation cost
Where the budget goes, and how to keep running costs predictable.
RAG vs fine-tuning
Two ways to teach a model about your business, and when to use each.
EU AI Act checklist
What providers and deployers of AI need to do, step by step.
AI rules in the USA
Federal guidance, state laws and sector rules that shape US AI projects.
Implementing AI in the UAE
National strategy, data laws, free zones and Arabic language AI.
AI implementation in the UAE: FAQs
Can you build an Arabic AI chatbot?
Yes. We build bilingual Arabic and English assistants for websites, apps and WhatsApp, tested on real Arabic questions including Gulf dialect and mixed-language messages.
Can our data stay in the UAE?
Yes. We can deploy on UAE cloud regions and use self-hosted models, so personal or health data stays in the country.
Which data law applies to us: PDPL, DIFC or ADGM?
Companies on the mainland generally follow the federal PDPL, while companies in the DIFC or ADGM follow their own data protection regimes. Some sectors, such as health and finance, have extra rules. We confirm this with your legal advisers at the start.
Do you work with businesses across the GCC?
Yes. We also work with companies in Saudi Arabia, Qatar, Bahrain, Kuwait and Oman, adapting hosting and data handling to each country's rules.
Can the AI work on WhatsApp?
Yes. We connect assistants to the WhatsApp Business Platform with human handover, opt-in management and message templates.
How quickly can we start?
A discovery workshop can usually be scheduled within days, and a proof of concept on your own data typically follows within a few weeks.
Where we work
AI implementation for the USA, Europe and the UAE
Each market has its own rules for data and AI. We design for them from the first workshop, and plan calls in your working hours.
United States
AI for US companies, built around NIST AI RMF, state AI laws and HIPAA.
Europe & UK
EU AI Act and GDPR-ready AI for the UK and Europe, with EU hosting.
UAE & Middle East
You're here: Arabic and English AI for the UAE, built for PDPL, DIFC and ADGM rules.
What are you waiting for?
Let's talk about your project
Tell us what you're building, or what needs rescuing. We reply within one business day.